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Products could be returned in the following cases:
• Shipping of a product other than the one ordered by the customer, due to a processing error of the Company or its associates.
The customer may return the specific product within 14 (fourteen) calendar days from the date of product receipt. In this case all shipping expenses for returning the product are covered by the Company.
• Returning a product from the customer, without any obligation on behalf of the customer to reason his/her withdrawal, according to Law 2251/94-2000 for Protecting the Consumer.
The customer has the right of returning the product within 14 (fourteen) calendar days from the date of product receipt. In this case all shipping expenses for returning the product are covered by the customer.
In both cases, the returned product(s) should be unused, intact in its original packaging, which should contain all the initial content.
It has to be clarified that the aforementioned right of customer withdrawal with respect to a specific product order, is void if that product is available only "upon request".
In order to minimize late product returns, we strongly recommend to our customers to cautiously inspect the product packaging upon product delivery in order to cope for any problems related to opened packaging, hit or broken product, or product other than the one ordered